Support
How can we help?
Search the help center, pick a channel, or check the status page.
Support levels by tier
| Launch | Growth | Enterprise | |
|---|---|---|---|
| Channels | Email, chat, WhatsApp | All + dedicated Slack | |
| First response | 24h | 4h | 1h |
| Critical incident | 8h | 2h | 30 min |
| Hours | Business hours | 16×5 | 24×7 |
| Launch specialist | Shared | Assigned | Dedicated |
| Uptime SLA | 99.5% | 99.9% | 99.95% |